Customer retention software made for medspas
55% typical repeat rate. $1500-5000 customer lifetime value. Apple Wallet and Google Wallet passes calibrated to the monthly-cycle reality of medspas.
Why medspas need a monthly-cycle-calibrated loyalty program
Most loyalty platforms were built for monthly-frequency retail. Medspas operate on a monthly-cycle (30-90 days), which means a "30-day reactivation push" is either far too late (a coffee customer who hasn't visited in 30 days has switched shops) or catastrophically early (an HVAC customer's normal cycle IS 365 days). Wallefy calibrates everything to your real cycle: phase windows of 30/75/76+ days, at-risk reactivation at 60 days, payback target of 90 days. Typical medspa sees 55% repeat rate and $1500-5000 customer lifetime value — Wallefy is built to compound that.
The acquisition channels that drive 80% of new medspas customers
The acquisition channels that work for medspas are not the same as what works for general SaaS. Wallefy's intelligence engine has mapped which channels drive 80% of net-new medspas customers (typical CAC range $80-250):
- Instagram organic — primary acquisition channel for medspas, often driving 30-50% of new customer flow.
- Google business — primary acquisition channel for medspas, often driving 30-50% of new customer flow.
- Referral — primary acquisition channel for medspas, often driving 30-50% of new customer flow.
- Wallet pass at first transaction — install in 6 seconds, no app download. Customer keeps the pass in Apple/Google Wallet alongside boarding passes and concert tickets.
- Tier-calibrated lifecycle automation — push notifications fire at exactly the right cadence for your monthly cycle, not generic 30-day intervals.
The right loyalty card type for medspas
The default loyalty vehicle for medspas on Wallefy is subscription or tier. treatment-cycle membership prepay > pay-per-session, progression photos drive retention. This isn't a generic recommendation — it's calibrated against the operational realities of running a medspa (margin structure, visit frequency, customer expectations, regulatory framing). When you sign up for Wallefy, your free 90-second Growth Blueprint produces a personalized launch plan with offers anchored to your real menu/services, channel mix specifically for medspas, and 4-week ops plan executable on your existing POS or booking system.
When medspas actually make money — the monthly-cycle calendar
Medspas don't earn money evenly across the year. Peak demand for medspas concentrates in March, April, May, October, November; quieter months run through January, July, August. Inside any given week, transaction density skews to weekday evenings + Saturday/Sunday daytime. Wallefy uses these specific windows to time push notifications, schedule pre-peak reactivation campaigns (typically 14-21 days before March kicks off), and suppress sends during recognized lulls so your message frequency never reads as desperate.
Calibrated to Med spa demand cycle. Wallefy schedules acquisition pushes 2-3 weeks before peak months and shifts to retention-only sends during lulls.
What most loyalty platforms get wrong for medspas
Loyalty platforms designed for retail or coffee shops apply the wrong playbook to medspas. The economics, the customer expectations, and the channels are different. Wallefy's intelligence engine refuses to recommend plays that hurt this vertical.
coupon — Hard-discount coupons signal "we cut corners" to premium-positioned
Built in Atlanta. Deployed nationwide.
Wallefy is built in Sandy Springs, Georgia — part of metro Atlanta — and serves medspas across the United States. Whether your medspa runs in Atlanta, Charlotte, Nashville, Dallas, Phoenix, Denver, or any other US market, the platform deploys remotely in under 30 minutes during your free 14-day trial. The monthly-cycle calibration, the 55% repeat-rate target, and the offer recommendations adapt to your local market — no Atlanta-specific assumptions baked in.
Frequently asked questions
How is Wallefy different from a standard loyalty program for medspas?
Wallefy uses native Apple Wallet and Google Wallet passes instead of requiring customers to download a separate app. Install takes 6 seconds versus 6+ minutes for typical apps. Push notifications are free (no per-message SMS cost). The pass lives on the customer's lock screen permanently. And critically, every recommendation is calibrated to the monthly-cycle nature of medspas — not generic monthly-frequency retail logic.
What's the right reactivation timing for a medspa?
For medspas, Wallefy fires reactivation at 60 days since last visit (not the generic 30-day default that most platforms use). The hibernating threshold is 120 days, and we suppress lost-customer sends after 240 days to avoid wasting your messaging budget on customers who've moved on. These thresholds are derived from the median visit cycle of medspas (60 days between visits), not assumed.
Which loyalty card type works best for medspas?
For medspas, Wallefy recommends subscription or tier as the foundation. This isn't generic — it's based on actual visit cycle, margin structure, and customer behavior in this vertical. treatment-cycle membership prepay > pay-per-session, progression photos drive retention. Your personalized Growth Blueprint will refine this further based on your specific menu, services, and stated goals.
Does Wallefy integrate with the POS systems medspas commonly use?
Yes — Wallefy integrates with Square, Toast, Clover, Shopify POS, Lightspeed, Boulevard, Vagaro, Mindbody, Jobber, ServiceTitan, Housecall Pro, Dentrix, Open Dental, and dozens more. The setup wizard auto-detects most POS systems during your free 14-day trial.
See your medspa wallet pass on your customer's phone in 12 seconds
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