Recall Automation

Recall Automation is a healthcare-industry term for the automated reminder system that tells patients when their recurring appointment is due (typically every 6 months for dental hygiene cleanings, every 6-12 months for chiropractic maintenance, annually for vision exams). Strong recall systems are the foundation of healthcare practice retention — practices with automated recall see 75-90% return rates vs 40-55% without.

How dental recall automation works

When a patient leaves their hygiene appointment, the practice schedules their next cleaning 6 months out (or sets a "due date" if they didn't book). At 30 days before due date, Wallefy fires a wallet push: "Your cleaning is due in 30 days — tap to book." At 7 days: SMS reminder. At due-date: in-app booking request. At 30 days overdue: personal outreach prompt to staff.

Industries that use recall automation

Dental (6-month hygiene), chiropractic (maintenance plans, monthly-quarterly), vision (annual exams), pediatrics (well-child visits), orthodontics (adjustment intervals), veterinary (annual checkup + vaccines), HVAC (seasonal tune-up, twice yearly). Each industry has its own recall cadence baked into Wallefy's industry intelligence pack.

Recall automation conversion benchmarks

Best-in-class dental recall: 75-90% return within 60 days of due date. Wallet-pass-driven recall outperforms email-only recall by 25-40% in studies (push gets opened; email goes to junk). Wallefy fires recall through multiple channels in sequence (wallet push → SMS → email → personal outreach) with each step's response rate driving the next.